About Products │ About Orders │ Returns & Exchanges
About Products
Q: What is P113+?
A: P113+ is a naturally derived antimicrobial peptide discovered in human saliva. It helps fight more than 40 harmful bacteria while protecting beneficial ones. It’s gentle, hypoallergenic, and safe for sensitive skin and oral use.
Q: Can babies with G6PD deficiency (Favism) use oh care products?
A: Yes. All oh care products are free from harmful ingredients and safe for babies with G6PD deficiency.
Q: What flavor is the Kids Oral Spray (Original)?
A: The natural sweetness comes from xylitol, a plant-based sugar substitute safe for children.
Q: What’s the difference between the Kids Mouthwash and Kids Oral Spray?
A: The Kids Mouthwash is designed for daily oral rinsing to clean and protect with P113+. The Oral Spray is a convenient on-the-go option that helps maintain oral hygiene when brushing or rinsing isn’t possible.
Q: How long does one bottle of Kids Mouthwash last?
A: With 1–2 capfuls (5 ml each) per use, one bottle typically lasts 1 to 1.5 months.
Q: How often can Kids Oral Spray be used?
A: Our Kids Oral Spray is preservative-free and alcohol-free, making it safe for frequent daily use anytime and anywhere.
Q: Do oh care products contain triclosan?
A: No. All oh care oral care products are triclosan-free and formulated with food-grade ingredients.
Q: What age can children start using oh care products?
A: oh care’s oral care range is suitable for babies from 0 months and older. All formulas are food-grade, alcohol-free, and gentle for everyday use.
Q: Which products are recommended for newborns or teething infants?
A: Both the Kids Oral Spray and Kids Mouthwash are suitable. The spray can be applied directly to the sides of the mouth for full coverage, while the mouthwash can be used with a clean gauze pad for gentle wiping.
Q: What if my child accidentally swallows the mouthwash or spray?
A: Don’t worry — all oh care products are made with food-grade ingredients and are safe if accidentally swallowed.
Q: Do I need to rinse with water after using the mouthwash or oral spray?
A: No additional rinsing is needed. For best results, avoid eating within one hour after use.
Q: Can my child use oh care products while taking fluoride tablets?
A: Yes, the products serve different functions and can be used together safely.
Q: Can oral spray replace brushing?
A: No. Children should still brush twice daily. The oral spray is a great complement to brushing and mouthwash — not a substitute.
Q: Can Kids Mouthwash be used for brushing?
A: Yes. For toddlers who haven’t learned to spit, apply the mouthwash onto a soft toothbrush to clean teeth and gums.
Q: Do you have physical retail stores?
A: Yes. oh care products are available across Taiwan. Please check our Store Locator.
Q: What is the difference between the Antibacterial Spray and the Kids Oral Spray?
A: The Antibacterial Spray is for personal and household hygiene (e.g., toys, tables, toilet seats), while the Oral Spray is formulated specifically for use inside the mouth.
Q: How should I use the Antibacterial Spray?
A: Spray directly on the desired surface for disinfection. It’s suitable for baby items and personal hygiene protection, but not for direct use on tableware or pacifiers.
Q: How many sprays or how much mouthwash should be used at one time?
A: Spray 2–3 times on each side of the mouth, or use 5–10 ml of mouthwash. For babies who can’t rinse yet, apply using a gauze pad.
Q: How long can I keep mouthwash or oral spray after opening?
A: Because the formula contains no preservatives, it’s recommended to finish the product within 1.5 months after opening.
Q: Should I dilute the mouthwash?
A: No. Diluting may reduce the concentration of P113+ and lower its protective effect.
Q: What if my child eats or drinks immediately after using the oral spray?
A: P113+ binds quickly to the mouth surface, teeth, and gums to form a protective layer — effectiveness remains even if swallowed shortly afterward.
Q: Can I pour the mouthwash into a spray bottle for convenience?
A: Not recommended. oh care formulas are preservative-free — transferring to another container can cause contamination or mold growth.
Orders & Membership
Q: How do I place an order?
A: Simply add items to your cart and check out using your preferred payment method. You can also create an account to track orders and earn reward points.
Q: Do I need an account to shop?
A: You can check out as a guest, but creating a member account allows you to enjoy faster checkout and exclusive offers.
Q: How can I check my order status?
A: Log into your account and go to “My Orders” or contact customer service for updates.
Returns & Exchanges
Q: What is oh care’s return policy?
A: According to the Taiwan Consumer Protection Act, you can request a return or exchange within seven days of receiving your order. Returned items must remain unopened and in their original condition.
Q: How do I start a return?
A: Contact our customer service team at 0800-779-229 (Mon–Fri, 8 AM–5 PM). We’ll assist you through the process.
📞 Customer Support
GB Pharma
📞 Toll-free: 0800-779-229 (Mon–Fri 8:00 – 17:00)
🏢 Address: No. 6, Innovation 1st Rd., Baoshan Township, Hsinchu County, Taiwan
